Job Order: 44

Base Salary:




Job Description:


Our customer is a   distributor and manufacturer and is a leader in industrial products. They're currently searching for a Customer Service Representative with strong verbal and written communication skills to provide overall superior customer service to an existing base of about 150 customers and undertake the timely and accurate processing of customers' incoming calls.

Work Place: Laval

Products/Services:   Industrial products

Salary: $35,000.00 à $40,000.00


Work schedule from 7:30 to 4:30 Monday to Friday
Benefits package after 3 months after start date.
Collective RRSP after 2 years.
Two (2) weeks of vacation plus 1 week between Christmas and New Year (company closed).


Develop and maintain relationships with accounts
Answer customers inquiries
Receive and process customers' requests

Address and resolve customer's inquiries in a timely manner
Answer to approximately 30 customers incoming calls per day

Work closely with various departments to ensure superior client service

Work in collaboration with the outside sales representatives

Job Requirements:


Development vs Maintenance: 0

Road vs Office: 0% vs 100%

Languages: Bilingualism, both French & English (written & spoken)

Education: College diploma or relevant experience

Training: 2 weeks of in-house training

Overnight Travel: N/A

Years’ of experience: Minimum 3 years industrial experience in   an inside sales or customer service role

Other requirements:

Must be a team player
Organized self-starter
Attentive to detail and accuracy
Ability to multi-task and handle high pressure situations

Transferable contacts: N/A

Transferable Knowledge: Knowledge of industrial environment

Contact Details:

Brigitte Beaudoin