Reference Number: {6FD3A3FA-1AF2-4B02-8520-8486DA17C01E}

Base Salary:

45 000,00$-50 000,00$/Yr

Territories:

Eastern Canada

Company Profile:

Our client is one of the leading international providers of integrated logistics services. They provide support to trade and in land operations, in worldwide air and sea freight, and in all the associated logistics services.

Functions:

- Supervise the Quebec customer service team to ensure effective operation and a high level of customer service. - Ensure that all orders are processed accurately and on time while maintaining the highest standards of customer service. - Play a leadership role with direct reports and operations colleagues.High communicating skills, monitoring and appraising performance, coaching, training and enforcing corporate policies and procedures.
- Planning work related activities. - Ensure customer calls are being handled professionally, quickly & accurately. - Monitor employees satisfaction. - Communicate efficently and install a sense of urgency around compliance.
- Create and update policies and procedures for customer service. - Develop processes to address complaints and monitor ISO service report logs and implement a preventive practice. - Develop a "new" client process to ensure error free start up. - Plan and execute special projects.
- Visit clients to implement systems and procedures. - Assist account managers in coordinating delivery of logistics services to key accounts.

Job Requirements:

Academic Completion of the CIFFA course. The candidate must possess a College degree or a university degree.
Languages Bilingual, both written and spoken (French and English).
Experience Supervisory experience in a call center or customer service is an asset. Background in operations, customer service and / or sales is required
  Excellent telephone manners & interpersonal skills Organized and self motivated Can work and perform under pressure. Can prioritize projects and work with others. Team player with the ability to interact well with others.

Benefits:

The candidate will receive full benefits.

Contact Details:

Administrator, CRM

Number of positions:

1