Reference Number: {D4CB6EBD-13F3-42E3-8891-FC2EEFF2A65E}

Base Salary:

55 000,00$-70 000,00$/Yr

Territories:

Based in Montreal

Company Profile:

Since its foundation, our client offers consumers a full range of high quality communication products which includes wireless handsets and services from major Canadian carriers, international phones, satellites, home phones and other mobile electronic devices including an exclusive line of international GSM world phones.

Functions:

? Managing a Call Centre of 10-12 customer care representatives to ensure high customer service standards and call efficiency; ? Developing and implementing recruitment testing to maximize hiring efficiencies; ? Developing and maintaining the budget and operating plan for the Call Center.
? Establishing and monitoring key metrics in the areas of cost and customer experience; ? Analyzing data and preparing management and operational reports to determine areas of improvement and track appropriate plans of action.
? Planning and scheduling work for the Call Centre ensuring staffing levels sufficient to meet operational targets; ? Developing, deploying and ensuring adherence to policies and procedures, implementing new policies to ensure increasing standards of performance over time.
? Managing all personnel functions including, but not limited to, hiring, performance appraisals, promotions, and vacations schedules.

Job Requirements:

Academic N/A
Languages Bilingualism written and spoken (french & english)
Experience This position requires experience in successfully supervising or managing a similarly sized Call Centre.
  The call center is operational on the regular office hours.

Benefits:

to be confirmed

Contact Details:

Williams, Dawn

Number of positions:

1