Job Order: 2677

Base Salary:

$10,000.00-$10,000.00/Yr

Territories:

NA

Job Description:

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Montreal. (www.siriuspersonnel.com)

Profile: Our client is looking for a Call Center Manager with strong leadership skills and great people management skills. Your role will be to assess the functioning of the center, make recommendations and work through a technology implementation. You will be managing customer service reps who require hands on guidance in their day to day activities. You will identify process improvement areas, work on employee morale and establish performance assessments and   execute on them. This is a 6 month contract. Please provide your resume in English please.

Territory: N/A

Workplace: Montreal

Products/Services: Call center services

Salary: $10,000 per month for 6 months

Commissions/Bonus: N/A

Car allowance: N/A

Expenses reimbursement: All travel related expenses reimbursed

Other Benefits: N/A

Functions:

Functions:

  • Work with the Senior management team to develop and implement the best in the class service model, balancing the needs of the customer and the Company.  
  • Play a key role in the integration of our telephony platform in the local market
  • Implement new standards and practices in order to shift how we operate and what we deliver as a broader team, including examining potential team restructure
  • Develop and monitor Key Performance Indicators (KPIs) for the department
  • Provide training and ongoing coaching to the employees
  • Work closely with senior management and internal and external clients
  • Act as the primary point of contact for customer escalation

Job Requirements:

Requirements:

Development vs Maintenance: N/A

Road vs Office:0% vs 100%

Languages: French and English

Education:College degree

Training: On the job training provided

Overnight Travel: 1X every 2 weeks

Years’ of experience:7-10 years call center management experience needed

Other requirements:

  • Strong interpersonal skills
  • Strong in conflict resolution
  • Proven track record working in a fast-paced industry

Transferable contacts: N/A

Transferable Knowledge:

  • Knowledge of the financial services industry is an asset
  • Proficient in Microsoft Office suite

Contact Details:

Ms Dawn Williams
dwilliams@siriuspersonnel.com
625 Rene Levesque West, Suite 1616
Montreal, Quebec
H3B 1R2