Job Order: 3954

Job Description:

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Montreal. (www.siriuspersonnel.com)

Profile: Our client is in the transport and has been providing industry-leading transportation services for more than 50 years. We are   looking a Customer service rep (CSR) that will perform a variety of tasks in order to meet customers needs by ensuring that the customers have the required information regarding their shipment. Please submit your resume in English.

Territory: Canada

Workplace: Montreal

Products/Services: Transport services

Salary: $50,000-$60,000

Commissions/Bonus: N/A

Car allowance: N/A

Expense’s reimbursement: N/A

Other Benefits:

• Medical
• Dental
• Vision
• Work hours either 8:30-5:00 or 8:00-4:30
• Possibility to move into management or sales, if interested

Functions:

• Enhance customer relationships by providing exemplary customer service to clients
• Inform customers of other services available through the company or related businesses
• Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
• Maintain accurate manual and computer records of customer shipments
• Anticipate and facilitate resolution to problems
• Trace shipments as required
• Coordinating special project PO pick and pack between the customer and the dock
• Manage the special project orders from time of execution through to final delivery
• Main point of contact for special project accounts
• Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
• Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
• Performs other duties as required.

Job Requirements:

Development vs Maintenance: N/A

Road vs Office: 0% vs 100%

Languages: French and English needed (written and spoken)

Education: College degree or equivalent experience

Training: On the job training provided

Overnight Travel: No overnight travel required

Years of experience: 2 years in a similar role

Other requirements:

• Ability to retain a high level of professionalism
• Great interpersonal skills (people like working with you)
• Good problem resolution skills
• Ability to work effective in a team environment
• Ability to organize, schedule and follow instructions
• Ability to work under pressure and meet deadlines

Transferable contacts: N/A

Transferable Knowledge:

• Strong in Excel and MS Office
• Knowledge of transportation industry (an asset)  

Contact Details:

Brigitte Beaudoin

bbeaudoin@siriuspersonnel.com