Job Order: 3954

Base Salary:

$50,000.00-$60,000.00/Yr

Territories:

Canada

Job Description:

Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Montreal. (www.siriuspersonnel.com)

Profile: Our client is in the transport and has been providing industry-leading transportation services for more than 50 years. We are   looking a Customer service rep (CSR) that will perform a variety of tasks in order to meet customers needs by ensuring that the customers have the required information regarding their shipment. Please submit your resume in English.

Territory: Canada

Workplace: Montreal

Products/Services: Transport services

Salary: $50,000-$60,000

Commissions/Bonus: N/A

Car allowance: N/A

Expense’s reimbursement: N/A

Other Benefits:

  • Medical
  • Dental
  • Vision
  • Work hours either 8:30-5:00 or 8:00-4:30
  • Possibility to move into management or sales, if interested

Functions:

  • Enhance customer relationships by providing exemplary customer service to clients
  • Inform customers of other services available through the company or related businesses
  • Respond to customer queries regarding the status of their shipment, such as bills of lading, proof of delivery, pick ups, delayed or lost shipments, etc.
  • Maintain accurate manual and computer records of customer shipments
  • Anticipate and facilitate resolution to problems
  • Trace shipments as required
  • Coordinating special project PO pick and pack between the customer and the dock
  • Manage the special project orders from time of execution through to final delivery
  • Main point of contact for special project accounts
  • Liaise with branch or other personnel regarding damaged/refused freight, packing slip details, contact information, POs, etc.
  • Prepare and update reports for supervisor and sales representatives as required, such as sales, on-time carrier and manifest reports.
  • Performs other duties as required.

Job Requirements:

Development vs Maintenance: N/A

Road vs Office: 0% vs 100%

Languages: French and English needed (written and spoken)

Education: College degree or equivalent experience

Training: On the job training provided

Overnight Travel: No overnight travel required

Years of experience: 2 years in a similar role

Other requirements:

  • Ability to retain a high level of professionalism
  • Great interpersonal skills (people like working with you)
  • Good problem resolution skills
  • Ability to work effective in a team environment
  • Ability to organize, schedule and follow instructions
  • Ability to work under pressure and meet deadlines

Transferable contacts: N/A

Transferable Knowledge:

  • Strong in Excel and MS Office
  • Knowledge of transportation industry (an asset)  

Contact Details:

Brigitte Beaudoin

bbeaudoin@siriuspersonnel.com