Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com)
  
Profile: Our client, a manufacturer of industrial pumps, is currently hiring a bilingual Regional Customer Support Specialist. This individual will play a key role in providing outstanding customer service, managing inquiries, resolving issues, processing orders, and contributing to overall customer satisfaction.

Territory: Province of Quebec
Workplace: Office located on the north shore of Montreal
Products/Services: Industrial Pumps
Salary: Base $60,000-$70,000
Commissions/Bonus: Bonus of $10 000
Car allowance: N/A
Expense’s reimbursement: All reasonable expenses reimbursed
Other Benefits:

• RRSP
• 9 personal days
• 2 sick days
• 3 weeks vacation
• health insurance
• dental insurance
• life insurance
• LTD
• STD

Functions:

• Respond to customer inquiries via phone, email, and live chat, ensuring a prompt and courteous experience.
• Guide customers through product selection, order processing, and post-purchase support.
• Handle order entries, returns, and exchanges with accuracy and attention to detail.
• Provide basic technical support and troubleshooting related to product use.
• Work closely with internal teams such as sales, logistics, and technical support to ensure smooth service delivery.
• Log all customer interactions and updates in the CRM system for consistency and follow-up.
• Address and resolve customer issues professionally, aiming for high satisfaction.
• Educate clients on product usage, care, and maintenance best practices.
• Recommend complementary products based on customer needs and preferences.
• Stay informed about product offerings, customer service trends, and industry developments.

Requirements:

Development vs Maintenance: 0% vs 100%
Road vs Office: 100% vs 0%
Languages: French and English
Education: Technical diploma or bachelor’s degree or equivalent in Mechanical Engineering, Industrial Technology, or a related field is an asset
Training: On the job training 
Overnight Travel: N/A
Years of experience: At least 1 year of experience in customer service, ideally within an industrial or technical environment.

Other requirements:

• Friendly, team-oriented, and dedicated to delivering a great customer experience.
• Strong attention to detail and a natural problem-solver, focused on finding effective solutions.
• Able to thrive in a fast-paced setting while juggling multiple customer interactions.
• Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint.
• Comfortable using CRM systems and analysing data to support customer needs.
• Outstanding verbal and written communication skills, with a clear and professional approach.

Transferable contacts: N/A
Transferable Knowledge: Familiarity with water pumps or similar mechanical products is an asset and can help you support customers more effectively.