Sirius Personnel is a Placement and Headhunting Agency that Specializes in Sales and Marketing Professionals in Canada. (www.siriuspersonnel.com)
  
Profile: 
Our client is a leading specialized dental clinic in Montreal, recognized for its cutting-edge techniques and patient-centered philosophy. They are seeking a Senior Receptionist who can deliver an exceptional patient experience while also assuming a leadership role within the front desk team, including coordinating and overseeing other receptionists on a daily basis.
We are looking for a professional and detail-oriented individual to join the team. The receptionist will serve as the first point of contact for patients, managing calls, scheduling, and administrative support while ensuring a seamless and outstanding patient experience.
The ideal candidate will demonstrate strong emotional intelligence, excellent communication skills, and a proven track record of reliability, accountability, and integrity to effectively meet the evolving needs of the role. Prior experience in office management or a leadership position will be considered a strong asset.

Territory: Montreal
Workplace: Downtown Montreal office
Products/Services: Specialized dental services
Salary: Base $58,000-72,000$
Commissions/Bonus: N.A.
Car allowance: N.A.
Expense’s reimbursement: All reasonable expenses reimbursed
Other Benefits:

• Health and dental insurance
• Paid vacation and personal days
• Support for professional development

Functions:

• • Greet and manage interactions with patients, both in person and by phone
  • Schedule and confirm patient appointments and manage reminder systems
  • Support the dentist and clinical team with drafting referral letters, sending post-operative reports, and managing emails
  • Handle light administrative and financial tasks as needed
  • Maintain organized patient records and ensure compliance with established protocols
  Leadership and Coordination Responsibilities:
  
  • Take on a leadership role within the front desk team and serve as a point of contact for other receptionists
  • Coordinate schedules and task assignments at the front desk
  • Ensure smooth daily operations at the front of the office
  • Support the onboarding and training of new reception staff
  • Quickly identify and resolve organizational or customer service issues
  • Ensure service standards, internal procedures, and the patient experience are consistently maintained

  
Requirements:
Development vs Maintenance: 0% vs 100%
Road vs Office: 0% vs 100%
Languages: Bilingual (English/French) with clear, warm phone etiquette
Education: Post secondary education
Training: On the job continuous training
Overnight Travel: N.A.
Years of experience: 5-10+ years’ experience at the front desk of a dental or medical clinic

Other requirements:

• Excellent computer skills and strong proficiency with relevant software
• Reliable
• Detail-oriented and professional

Transferable contacts: N.A.

Transferable Knowledge:

• Excellent communication skills and strong emotional intelligence; calm and professional both in person and over the phone
• Strong computer skills: clinic management software, Microsoft 365/Google Workspace, fast and accurate typing
• Reliable, discreet, and good judgment (handling confidential information, following protocols)
• Excellent planning, appointment confirmation, and reminder management skills; able to handle a busy schedule
• Experience drafting and formatting referral letters, sending post-operative reports, and managing professional emails
• Team-oriented, proactive, quick learner, and asks the right questions
• Experience with Dentitek or similar PMS, CBCT report workflow, basic knowledge of insurance/CDCP+